At Hayat Leather Garments, we have been serving our customers since 2001 with a commitment to quality, craftsmanship, and customer satisfaction.

We carefully inspect our products before dispatch. However, if you receive a product that is eligible for return, exchange, or refund under this policy, we are happy to assist you.

1. Order Cancellation

You may request cancellation of your order before the order has been shipped.

To request cancellation, please contact our customer support team as soon as possible and provide your order number and registered contact details.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to receive the order and follow the applicable return or exchange process.

If a cancellation is successfully approved before shipment, any eligible refund will be processed according to the refund procedure described below.

2. Return & Exchange

If you wish to return or exchange an eligible product, you must contact us within the applicable return period specified by Hayat Leather Garments.

Once your return request is approved, you will be provided with the return instructions and return address.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged product received from our side, the customer will be responsible for the cost of couriering the product back to our return address.

We recommend using a reliable courier service and keeping the shipping receipt or tracking information until your return has been completed.

3. Conditions for Return or Exchange

For a product to be eligible for return or exchange, it must:

  • Be unused and unworn
  • Be in its original, undamaged condition
  • Have all original tags attached, where applicable
  • Include the original packaging and accessories, where applicable
  • Not have been altered, washed, repaired, modified, or otherwise handled after delivery
  • Be returned within the applicable return period
  • Be accompanied by the relevant order details or proof of purchase

Leather products may naturally have slight variations in texture, grain, color, or appearance. Such natural characteristics of genuine leather are not necessarily considered defects.

4. Quality Inspection

All returned products are subject to inspection by our quality team.

An exchange or refund will be processed only after the returned product has been received and successfully inspected.

If the product meets our return conditions, we will process the approved exchange or refund according to the applicable policy.

If the returned product does not meet the eligibility requirements, we may reject the return, exchange, or refund.

5. Products Not Eligible for Return or Refund

A refund or exchange may not be available if:

  • The product has been used or worn
  • The product has been damaged after delivery
  • The product has been altered, modified, repaired, or washed
  • Original tags, packaging, accessories, or other included items are missing
  • The product shows signs of misuse or improper handling
  • The return request is made after the applicable return period
  • The product is specifically marked as non-returnable
  • The customer provides incorrect or incomplete delivery/return information
  • The product is returned without the required order information or proof of purchase

6. Refunds

If your return, cancellation, or refund request is approved, the applicable refund will be initiated after the request has been reviewed and, where applicable, the returned product has passed our quality inspection.

Refunds will generally be made to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your:

  • Bank
  • Card issuer
  • Payment gateway
  • UPI/payment service provider
  • Other financial institution involved in the transaction

Hayat Leather Garments does not control the processing time of external banks or payment providers.

7. Exchange

If an exchange is approved, the replacement product will be processed after the returned product has been received and inspected.

Exchange availability may depend on:

  • Product availability
  • Size availability, where applicable
  • Product condition
  • Compliance with our return conditions

If the requested replacement product is unavailable, we may offer an alternative solution or an eligible refund, as applicable.

8. Damaged, Defective, or Incorrect Products

If you receive a product that appears to be damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs/videos of the product and packaging, where applicable

Our team will review the issue and guide you through the appropriate resolution.

Where the issue is confirmed to have occurred before or during delivery and is covered under our policy, we may arrange an appropriate replacement, exchange, or refund.

9. Return Inspection & Approval

Submitting a return request does not automatically guarantee a refund or exchange.

The final decision regarding eligibility will be made after the returned product has been received and inspected according to the conditions of this policy.

We reserve the right to refuse a return or refund where the product does not meet the stated eligibility requirements.

10. Contact Us

For any questions regarding order cancellation, returns, exchanges, or refunds, please contact Hayat Leather Garments:

Business Name: Hayat Leather Garments
Established: 2001
Email: hayatleathergarment8755@gmail.com
Phone: +919711851936 / +918755494283
Return Address: MohammadPur, Near Bhikaji Cama Place, New Delhi-110066

Please include your order number whenever contacting us about a cancellation, return, exchange, or refund.

Our Commitment

At Hayat Leather Garments, we have been serving customers since 2001, and customer satisfaction remains at the heart of our business.

We are committed to providing premium-quality genuine leather products, transparent policies, and dependable customer service.

Thank you for choosing Hayat Leather Garments.
Since 2001 — Quality, Trust & Leather Craftsmanship.