At Hayat Leather Garments, we have been serving our customers since 2001 with a commitment to quality, craftsmanship, and customer satisfaction.

We carefully inspect our products before dispatch. However, if you are not satisfied with an eligible product or need an exchange, you may request a return or exchange according to the terms below.

1. Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order, unless a different return period is specifically mentioned on the product page.

The request must be submitted within the applicable return period. Requests made after this period may not be accepted.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must:

  • Be unused and unworn
  • Be in its original and undamaged condition
  • Not have been washed, altered, repaired, or modified
  • Have all applicable original tags attached
  • Include original packaging and accessories, where applicable
  • Include the invoice/order details where required
  • Be returned within the applicable 7-day period

Products that do not meet these conditions may be rejected during our quality inspection.

3. Return Shipping

If you wish to return or exchange an eligible product, you will need to courier the product to our designated return address at your own expense.

We recommend using a reliable courier service and keeping the shipping receipt and tracking details until the return has been completed.

Exception

If you receive a product that is confirmed to be wrong, damaged, or defective due to an issue on our side, please contact us before returning the product.

In such cases, we will review the issue and provide appropriate instructions regarding the return shipping.

4. Return & Exchange Process

To initiate a return or exchange, please contact our customer support team and provide:

  • Order number
  • Customer name
  • Reason for return or exchange
  • Photographs or videos of the product, if requested
  • Any other information required to verify the order

Our team will review your request and provide the necessary return instructions.

Please do not send a product to a return address without first contacting our customer support team, as this may delay the processing of your request.

5. Quality Inspection

Once we receive the returned product, it will be inspected by our quality team.

An exchange or refund will be processed only after the returned product has been received and successfully passes our quality inspection.

The inspection will verify that the product:

  • Has not been used or worn
  • Has not been damaged
  • Has not been altered or modified
  • Contains the required tags and packaging
  • Meets the conditions of this Return & Exchange Policy

If the product does not meet the eligibility requirements, the return or exchange may be rejected.

6. Wrong, Damaged, or Defective Product

If you receive a product that is:

  • Different from what you ordered
  • Damaged during delivery
  • Defective due to a manufacturing issue

please contact us as soon as possible after receiving your order.

We may request clear photographs or videos of the product and packaging to verify the issue.

After verification, we may provide an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Refund
  • Another suitable resolution

The final resolution will depend on the nature of the issue and the circumstances of the order.

7. Size Exchange

If a product does not fit and is eligible for exchange, you may contact us within 7 days of receiving the order.

For a size exchange:

  • The product must be unused and unworn
  • Original tags must remain attached
  • Original packaging should be intact
  • The product must not have been washed, altered, repaired, or modified
  • The requested replacement size must be available

Size exchanges are subject to product availability.

If the requested size is unavailable, we may provide an alternative solution where applicable.

8. Customized & Personalized Products

Customized or personalized products are generally not eligible for return or exchange, because they are produced according to the customer’s specific requirements.

However, if a customized product is confirmed to have a manufacturing defect or is different from what was ordered, please contact us so that we can review the issue and provide an appropriate resolution.

9. Non-Returnable Situations

A return or exchange may not be accepted if:

  • The product has been used or worn
  • The product has been damaged by the customer
  • The product has been washed
  • The product has been altered, repaired, or modified
  • Original tags are missing
  • Required packaging or accessories are missing
  • The product shows signs of improper use or handling
  • The return request is submitted after the applicable 7-day period
  • The product is specifically marked as non-returnable
  • The product has been damaged due to improper care or storage

Natural Leather Characteristics

Our leather products are made from genuine leather, which is a natural material.

Minor variations in:

  • Texture
  • Grain
  • Color
  • Natural markings
  • Finish

are natural characteristics of genuine leather and do not necessarily constitute a defect.

10. Refund After Return

If a return is approved and a refund is applicable, the refund will be initiated after the returned product has been received and successfully inspected.

Approved refunds will generally be processed through the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on the relevant bank, payment gateway, card issuer, UPI provider, or other financial institution.

11. Exchange & Refund Approval

Submitting a return or exchange request does not automatically guarantee approval.

All returns and exchanges are subject to:

  • The applicable return period
  • Product condition
  • Quality inspection
  • Product availability
  • The terms of this policy

Hayat Leather Garments reserves the right to reject a return or exchange if the product does not meet the stated eligibility requirements.

Our Commitment

At Hayat Leather Garments, we genuinely value every customer and have been serving customers since 2001.

Our goal is to provide premium-quality genuine leather products and dependable customer service. We aim to handle every eligible return and exchange fairly, transparently, and efficiently.

Thank you for choosing Hayat Leather Garments.

Since 2001 — Quality, Trust & Leather Craftsmanship.