At Hayat Leather Garments, we have been serving our customers since 2001 with a commitment to quality, reliability, and customer satisfaction.

We aim to process and dispatch every order as quickly and safely as possible. This Shipping Policy explains our order processing, dispatch, delivery, tracking, and shipping procedures.

1. Order Processing & Dispatch

Orders are processed after successful payment and order confirmation.

Our usual dispatch timelines are:

Shoes & Bags

Orders for shoes and bags are generally shipped within 2 business days after order confirmation.

Leather Jackets

Most leather jacket orders are also shipped within 2 business days.

However, during:

  • Peak shopping seasons
  • Sale periods
  • High-volume order periods
  • Made-to-order products
  • Customized orders

dispatch may take approximately 5–7 business days.

We appreciate your patience during periods of high demand.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your location and the courier service used.

Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier network, and circumstances beyond our reasonable control.

Orders delivered to remote or difficult-to-reach locations may require additional time.

3. Factors That May Cause Delivery Delays

Although we work with our courier partners to deliver orders within the estimated timeframe, delays may occasionally occur because of:

  • Weather conditions
  • Public holidays
  • Courier or logistics delays
  • High-volume periods and sale events
  • Incorrect or incomplete delivery information
  • Remote or restricted delivery locations
  • Transportation disruptions
  • Government or regulatory restrictions
  • Other circumstances beyond our reasonable control

If there is an unexpected delay with your order, we will make reasonable efforts to assist you and provide available tracking information.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as the delivery location, order size, shipping service, or promotional offers.

Any applicable shipping fee shown at checkout will form part of your order total.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

Tracking details may be shared through:

  • Email
  • SMS
  • WhatsApp
  • Order/account notifications
  • Other available communication channels

You can use the tracking information provided to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and valid contact details when placing an order.

Please carefully check your:

  • Name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN/Postal code
  • Mobile number

Hayat Leather Garments will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order needs to be re-shipped because of an incorrect or incomplete address, additional shipping charges may apply.

7. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their standard delivery procedures.

Customers should ensure that someone is available at the provided delivery address to receive the package.

If a shipment is returned to us because the recipient was unavailable, refused delivery, or the address/contact information was incorrect or incomplete, additional shipping or re-delivery charges may apply where applicable.

8. Damaged Package

If your package appears to be visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, please take photographs or videos of the package and contact us as soon as possible.

We recommend keeping:

  • The original packaging
  • Shipping label
  • Product packaging
  • Photographs/videos of the condition of the package

This information may be required when investigating a shipping-related issue.

For product damage or incorrect products, please also refer to our Refund & Cancellation Policy.

9. International Shipping

If international shipping is offered for a particular order, delivery times, shipping charges, customs duties, taxes, and other import-related charges may vary depending on the destination country.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

10. Order Changes After Purchase

If you need to change your shipping address or other delivery information after placing an order, please contact us as soon as possible.

We will try to accommodate the requested change, but once an order has been processed or shipped, changes may no longer be possible.

Our Commitment

At Hayat Leather Garments, we have been serving customers since 2001. We work to ensure that every order is carefully processed, securely packed, and handed over to our trusted delivery partners as quickly as reasonably possible.

Thank you for choosing Hayat Leather Garments.

Since 2001 — Quality, Trust & Leather Craftsmanship.